Google Collaborative Inbox is a Google Workspace tool that works like a shared mailbox, designed to help teams manage email more effectively.
Teams that use a shared inbox in Gmail can better organize, delegate, and complete tasks. Users with access to a collaborative inbox can read and reply to emails on behalf of the shared email address, making it easier for teams to handle customer support, sales inquiries, or other shared communication channels. To set up shared inboxes for Gmail, use Google Collaborative Inbox — it allows teams to access a free shared inbox without extra shared inbox software.
How to create a shared inbox in Gmail? To create a shared inbox in Gmail, you need to use the Google Groups feature. For detailed instructions and more information, see the official Google guide on Google Support.
How to share Gmail inbox? Create a new Gmail account specific to the shared inbox. Share login credentials with team members who need access. All team members can log in to the shared account to access the shared inbox. For more detailed information, you can check out Google’s article.